Contact Center Wait Time

Fiscal YearAverageWait
FY 201718:53
FY 201819:25
FY 201917:45
FY 202036:15

FY 2017

CategoryAverageWait
July 20168:23
August 20169:59
September 201616:04
October 201621:10
November 201622:31
December 201623:46
January 201724:40
February 201725:55
March 201724:33
April 201717:12
May 201716:20
June 201716:00
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FY 2018

CategoryAverageWait
July 201711:58
August 20178:32
September 201715:59
October 201728:13
November 201722:10
December 201719:54
January 201820:49
February 201819:52
March 201822:44
April 201822:25
May 201823:28
June 201816:59
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FY 2019

CategoryAverageWait
July 201813:20
August 201815:44
September 201819:00
October 201820:30
November 201815:08
December 20189:01
January 201916:23
February 201914:37
March 201917:47
April 201921:08
May 201925:00
June 201925:17
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FY 2020

CategoryAverageWait
July 201925:25
August 201920:05
September 201921:22
October 201922:58
November 201921:33
December 201921:02
January 202023:05
February 202017:32
March 202044:18
April 202065:40
May 202075:54
June 202076:05
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