What is the MBTA?

The MBTA owns and operates one of the oldest and largest public transportation agencies in the US, serving more than 1.2 million passenger trips each weekday prior to the COVID-19 pandemic. Read More

MBTA Customer Experience

MBTA customer experience describes the reliability, comfort, accessibility, and other service qualities experienced by MBTA riders in FY20. Reliability increased for nearly all modes from the previous fiscal year, likely in part due to decreased congestion and ridership at the onset of the COVID-19 pandemic in spring 2020.   Read More

MBTA Safety

In accordance with FTA final rule 49 CFR 673, the MBTA developed a revised Transit Safety Plan which utilizes Safety Management Systems (SMS) principles to ensure the safety of customers, employees, contractors, and the public. Read More

MBTA System Condition

In accordance with the FTA, the MBTA updates an annual Transit Asset Management (TAM) Plan to document the agency’s asset inventory, condition assessment, and investment prioritization. Read More

MBTA Budget & Capital Performance

The onset of the COVID-19 pandemic resulted in a steep decline in MBTA ridership, and a significant loss of associated fare revenue. Fare revenue typically funds 40 percent of budgeted costs for departments and operations across the authority. Since March, the MBTA has lost 75 to 90 percent of its monthly fare revenue collection, which can mean over $500 million in lost fare revenues per year. Read More

MBTA Healthy & Sustainable Transportation

The MBTA’s expansive service and prominent regional position mean it has significant potential to alleviate congestion and mitigate greenhouse gas (GHG) emissions from single-occupancy vehicles through mode shift—trips taken on transit that may have otherwise been taken by car. Measures such as MBTA ridership, quality of MBTA service, and access to transit may help to indicate the potential for mode shift. Read More