What is the MBTA?

The MBTA owns and operates one of the oldest and largest public transportation agencies in the US, transporting more than 1.2 million passengers daily. The MBTA’s services, or modes, include: Bus—The MBTA operates 175 bus routes directly or via contract, including 115 local routes, 19 key routes (serving corridors with higher ridership), 25 commuter or express routes, and 11 supplemental routes. Read More

MBTA Customer Experience

This section describes the reliability, comfort, and accessibility that MBTA customers experienced in FY 2019. Subway and bus passengers experienced mixed results, while Commuter Rail passengers received improved service relative to FY 2018. Read More

MBTA Safety

In accordance with FTA final rule 49 CFR 673, the MBTA is currently updating its Transit Safety Plan to comply with the rule’s implementation deadline of July 20, 2020. Read More

MBTA System Condition

This section describes how effectively the MBTA maintains its vehicles, track, and facilities. Notably, Orange Line traincars experienced mechanical failures more often in FY 2019, while buses experienced failures less often. Read More

MBTA Budget & Capital Performance

In FY 2019, the MBTA invested over $1 billion in modernizing and improving the T, up from $875 million in FY 2018. Fare Recovery Ratio Skip chart [Data Table] The Fare Recovery Ratio measures how much of the cost of providing transit services is paid directly by MBTA passengers. Read More

MBTA Healthy & Sustainable Transportation

MBTA ridership continues to fall 3% per year, although bus ridership has stabilized and ferry ridership is on the rise. About 80% of residents of the MBTA core service area continue to be able to walk to transit. Read More