Tracker 2018

Tracker 2018

Annual Performance Report

Massachusetts Department of Transportation


What is Tracker?

Tracker is the Massachusetts Department of Transportation (MassDOT)’s report card to our stakeholders, including state and local elected officials, DOT administrators, and all who use and rely on our network. It is a review of our progress, designed to track and clarify where we are succeeding in meeting our goals - and where we are falling short. This report responds to Chapter 25 of the Acts of 2009 requiring that “a report of the project information system and performance measurements shall be published annually and made available to the public” by providing a high-level summary – expressed in performance measures – of the work that MassDOT employees are managing day in and day out.

In addition to communicating our work to external audiences, Tracker is an important exercise and tool for MassDOT employees as well. The identification of representative measures and selection of appropriate targets help each operating division isolate key activities and data that are crucial to tracking progress. The report helps the executive leadership team make strategic decisions, management-level staff to best allocate personnel resources on a daily basis, and front-line employees view the impact their work on our transportation system and the experience of our customers. Where appropriate, the content presented in Tracker aligns with federal performance reporting requirements as described in Moving Ahead for Progress in the 21st Century (MAP-21), the federal transportation legislation enacted in 2012, and Fixing America’s Surface Transportation (FAST) Act, which supports the performance management aspects of MAP-21.

This edition of Tracker provides an overview of performance across MassDOT for Fiscal Year 2018 (July 2017 through June 2018); instances where the time-period is different are noted. Tracker is organized according to MassDOT’s five operational divisions (Highway, Aeronautics, the Registry of Motor Vehicles, Rail & Transit, and the MBTA), and the activities of each division are discussed in the context of the five MassDOT performance goals described on the following page.

What’s New?

This edition of Tracker updates more than data – for the first time, this report is web-based and interactive. This shift streamlines the presentation of the data, and we hope this change allows for easier interpretation. Because this is a new format, here are some tips to navigate through each division:

  •  Use the headers at the top of the page to navigate through each Division and additional resources;

  • Click or hover over charts and maps to see more details behind the data;

  • Explore related sites and reports on the “Other Resources” page, also found at the navigation bar above.

 This site is also optimized for mobile devices.