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behind the scenes with MBTA data

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Category: Data Blog 101

Explaining Dashboard Metrics: Ridership

Flowchart describing the process of turning passenger trips into ridership data
How is ridership data collected?

Explaining Dashboard Metrics: Customer Satisfaction

MBTA Trip Satisfaction Data vs. Overall Satisfaction Data
How do we know what customers think? How does the MBTA Panel Survey work?

Explaining Dashboard Metrics: Subway Reliability

Diagram illustrating train arrivals within the scheduled interval and beyond the scheduled interval.
What does it mean for the subway to be reliable?

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