Fare Collection and Ridership Changes
While ridership remains far from normal, the return to fare collection provided a natural experiment for learning more about how the system is being used and how passengers respond to fares.
COVID-19 and MBTA Ridership: Update 5
A summer 2020 update on ridership overall, with a particular focus on the work we are doing on the data and technology side to better capture bus ridership.
Customer Satisfaction for Months of Reduced Service
Due to the current COVID-19 pandemic, many of our usual frequent riders have stopped taking the MBTA. As a result, until service and ridership have begun to return to normal, we will be reporting customer satisfaction differently.
COVID-19 and MBTA Ridership: Part 4
Mid-April 2020 update about ridership in the COVID-19 pandemic.
COVID-19 and MBTA Ridership: Part 3
Early April 2020 update on the effect of the COVID-19 pandemic on MBTA ridership.
MBTA Publishes Commuter Rail Fare Study
At the request of the Massachusetts Legislature (Bill H.4828, Chapter 204 of the Acts of 2018), the MassDOT Office of Performance Management and Innovation (OPMI) has conducted a comprehensive review of MBTA Commuter Rail fares, and we are pleased to share our report from this study.
COVID-19 and MBTA Ridership: Part 2
This post looks back at the week of 3/16/2020, when major changes in ridership due to the COVID-19 pandemic began to occur.
COVID-19 and MBTA Ridership
An early look at changed to ridership due to the COVID-19 pandemic, as of March 19, 2020.
OPMI Announces Tracker 2019
We are proud to release the 2019 version of Tracker.
Do T Riders Use Active Modes to Access Transit?
This year, MassDOT released new Statewide Bicycle and Pedestrian Plans with the goal of increasing the comfort, safety, and convenience of biking and walking for all people. One key piece of both plans is making it easier for people to access transit.