Because service disruptions can be complex and tend to unfold over time, there is a constant trade-off between the timeliness of sending the alert and the accuracy of the estimated length of impact to service. We discovered through customer feedback, including in our monthly satisfaction survey, that our passengers were relatively dissatisfied with our approach.
The MBTA, working with the Central Transportation Planning Staff, has just completed a systemwide passenger survey to collect necessary passenger demographic data for bus routes and rail stations. This project updates the 2008-2009 dataset and will be used for service planning, ridership analysis, and Title VI equity analyses.
Explaining how a "perfect" chart came together.
This article is a comparison of month to month usage of ridership across multiple modes.