Skip to content
OPMI Data Blog Logo

OPMI Data Blog

behind the scenes with MBTA data

  • Home
  • MBTA
  • Highway
  • Bicycle and Pedestrian
  • Archive
  • Archive
  • About the Data Blog
  • MBTA.com
  • MassDOT Tracker
  • MBTA Performance Dashboard

Tag: mbta t alerts

Attention: The MBTA is Experiencing Moderate Increases in Satisfaction Due to Changes in T-Alerts

Chart showing the change in satisfaction from the December to the March survey.
Because service disruptions can be complex and tend to unfold over time, there is a constant trade-off between the timeliness of sending the alert and the accuracy of the estimated length of impact to service. We discovered through customer feedback, including in our monthly satisfaction survey, that our passengers were relatively dissatisfied with our approach.

Featured Categories

  • Data Blog 101
  • Ridership
  • COVID-19
  • Network Redesign
  • Tracker
  • Archive
  • About the Data Blog
  • MBTA.com
  • MassDOT Tracker
  • MBTA Performance Dashboard