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behind the scenes with MBTA data

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Tag: Multimodal

Where’s Charlie? The Origin-Destination-Transfer (ODX) model

Bus passengers disembarking
In this article we address the problem of knowing, with precision, the final destination of riders

Working Out the Kinks in the MBTA Dashboard

Screen capture from the MBTA Back on Track dashboard
In this article we address some discrepancies in data regarding reliability and ridership across buses, commuter rails, and the green line.

Explaining Dashboard Metrics: Ridership

Flowchart describing the process of turning passenger trips into ridership data
How is ridership data collected?

Explaining Dashboard Metrics: Customer Satisfaction

MBTA Trip Satisfaction Data vs. Overall Satisfaction Data
How do we know what customers think? How does the MBTA Panel Survey work?

Explaining Dashboard Metrics: Subway Reliability

Diagram illustrating train arrivals within the scheduled interval and beyond the scheduled interval.
What does it mean for the subway to be reliable?

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