Customer Satisfaction for Months of Reduced Service

Due to the current COVID-19 pandemic, many of our usual frequent riders have stopped taking the MBTA. As a result, until service and ridership have begun to return to normal, we will be reporting customer satisfaction differently.

MBTA Systemwide Passenger Survey Data Challenge

In collaboration with the Boston Area Research Initiative, the MBTA is holding a data challenge to see how students and researchers can creatively use the survey data to answer research questions. The winners of the data challenge will be invited to present their work at the BARI Spring 2018 conference on April 27th, 2018.