Due to the current COVID-19 pandemic, many of our usual frequent riders have stopped taking the MBTA. As a result, until service and ridership have begun to return to normal, we will be reporting customer satisfaction differently.
At the request of the Massachusetts Legislature (Bill H.4828, Chapter 204 of the Acts of 2018), the MassDOT Office of Performance Management and Innovation (OPMI) has conducted a comprehensive review of MBTA Commuter Rail fares, and we are pleased to share our report from this study.
We are proud to release the 2019 version of Tracker.
We are excited to announce our new Open Data Portal!
In the last five years, the MBTA and other large transit agencies across the country have seen drops in their ridership, especially on buses and during off-peak times. This is counter to historical trends; given increased population and economic growth in Boston, we would typically expect ridership to increase.
In collaboration with the Boston Area Research Initiative, the MBTA is holding a data challenge to see how students and researchers can creatively use the survey data to answer research questions. The winners of the data challenge will be invited to present their work at the BARI Spring 2018 conference on April 27th, 2018.
This post explains a change we just made to Green Line data that impacts our performance measures.
Keolis switch from paper to smartphone causing delays in retrieval of data, but is believed to work more efficiently than past system with some adjustments.
Conclusion that ridership behaviors may have changed regarding gov't centers closing, but will eventually return.
In this article we address some discrepancies in data regarding reliability and ridership across buses, commuter rails, and the green line.