2016 Posts

How a Simple Change Affects Behavior: Providing the 7-Day Pass on CharlieCards

October 18, 2016

Insight into providing 7 day charliecards which would reduce maintenance costs overall.

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Introduction to the MBTA Walksheds Atlas

October 7, 2016

Analysis of how close a tranist station is in regards to walkability.

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Estimating Fare Losses on the Surface Green Line

September 21, 2016

Analysis of how much fare is lost on the green line during peaks hours when the rear doors allow passengers to board without first paying.

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Passenger Satisfaction by Mode

September 9, 2016

Analysis of why the commuter rail has the lowest satisfaction rates compared to buses and light rail.

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Collecting, Cleaning and Evaluating Pilot Project Data

August 16, 2016

Analysis of Youth Pass Pilot which increased ridership by a large amount.

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Checking in on the Return of Government Center Station

August 1, 2016

Conclusion that ridership behaviors may have changed regarding gov't centers closing, but will eventually return.

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Cashing Out on Bus Reliability

July 21, 2016

10% improvement on reliability for non-peak hours.

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Trip Planning at the MBTA

July 7, 2016

Analysis of how customers use tools to decide their route to destination through different modes.

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The Story of a Chart: Passenger Flows on the Orange Line

June 16, 2016

Chart from fiscal and control board that shows the usual load at each station on orange line.

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At What Level Does Crowding Become Unacceptable?

May 27, 2016

Panel used to determine at what point people will stop boarding a vehicle due to crowding.

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How the MBTA Tracks Vehicles

May 16, 2016

An explanation of how the MBTA tracks vehicles using GPS and other various tools.

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Guest Post: An Application of ODX Data

May 5, 2016

A look into the types of fares purchased at various stations and what that data may suggest.

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The Story of a Chart: Green Line Unlinked Trips

May 2, 2016

In this article we investigate the drop in riders from FY 2008 to FY 2015.

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Where's Charlie? The Origin-Destination-Transfer (ODX) model

April 26, 2016

In this article we address the problem of knowing, with precision, the final destination of riders

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Customer Surveys at the MBTA

April 14, 2016

A detailed look into the analysis behind the customer surveys produced by the MBTA.

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The Story of a Chart: Qualitative Data

April 7, 2016

A detailed look into the analysis behind producing charts to accurately portray complex data.

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Explaining Dashboard Metrics: Ridership

April 4, 2016

How is ridership data collected?

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Explaining Dashboard Metrics: Customer Satisfaction

March 29, 2016

How do we know what customers think? How does the MBTA Panel Survey work?

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