How will the upcoming fare collection system, AFC 2.0, affect the cash/ticket surcharge?

In the spring of 2018, the MBTA temporarily closed Wollaston Station for construction. Where did all the old Wollaston riders go?

This post explains changes to the real-time data feed for heavy and light rail vehicles made on September 12, 2018 impact our reliability performance measure.

Long cross-town routes with multiple transfer/connection options tend to be likely to have different riders along the routes, with relatively few people riding the entire length of the route. We evaluate whether it makes sense to treat these routes as a single service, or at the segment level.

Because service disruptions can be complex and tend to unfold over time, there is a constant trade-off between the timeliness of sending the alert and the accuracy of the estimated length of impact to service. We discovered through customer feedback, including in our monthly satisfaction survey, that our passengers were relatively dissatisfied with our approach.

The MBTA, working with the Central Transportation Planning Staff, has just completed a systemwide passenger survey to collect necessary passenger demographic data for bus routes and rail stations. This project updates the 2008-2009 dataset and will be used for service planning, ridership analysis, and Title VI equity analyses.

In collaboration with the Boston Area Research Initiative, the MBTA is holding a data challenge to see how students and researchers can creatively use the survey data to answer research questions. The winners of the data challenge will be invited to present their work at the BARI Spring 2018 conference on April 27th, 2018.

How to measure equity on high ridership bus routes.

This post explains a change we just made to Green Line data that impacts our performance measures.

Investigation into bus ridership changes using regression analysis.

Explaining how a "perfect" chart came together.

Answers to the MBTA Station Prints Quiz!

An analysis of bus crowding by street as opposed to bus route.