While ridership remains far from normal, the return to fare collection provided a natural experiment for learning more about how the system is being used and how passengers respond to fares.

A summer 2020 update on ridership overall, with a particular focus on the work we are doing on the data and technology side to better capture bus ridership.

Due to the current COVID-19 pandemic, many of our usual frequent riders have stopped taking the MBTA. As a result, until service and ridership have begun to return to normal, we will be reporting customer satisfaction differently.

Mid-April 2020 update about ridership in the COVID-19 pandemic.

Early April 2020 update on the effect of the COVID-19 pandemic on MBTA ridership.

This post looks back at the week of 3/16/2020, when major changes in ridership due to the COVID-19 pandemic began to occur.

An early look at changed to ridership due to the COVID-19 pandemic, as of March 19, 2020.