Because service disruptions can be complex and tend to unfold over time, there is a constant trade-off between the timeliness of sending the alert and the accuracy of the estimated length of impact to service. We discovered through customer feedback, including in our monthly satisfaction survey, that our passengers were relatively dissatisfied with our approach.
A key component of transit service planning is offering service to the largest number of people possible. Understanding how much of the population the MBTA currently covers, and where that population is located, is important to understanding how well the T is serving its constituents and where the MBTA should expand or modify its service.
In collaboration with the Boston Area Research Initiative, the MBTA is holding a data challenge to see how students and researchers can creatively use the survey data to answer research questions. The winners of the data challenge will be invited to present their work at the BARI Spring 2018 conference on April 27th, 2018.
The MBTA, working with the Central Transportation Planning Staff, has just completed a systemwide passenger survey to collect necessary passenger demographic data for bus routes and rail stations. This project updates the 2008-2009 dataset and will be used for service planning, ridership analysis, and Title VI equity analyses.
How to measure equity on high ridership bus routes.
Investigation into bus ridership changes using regression analysis.
Explaining how a "perfect" chart came together.
Answers to the MBTA Station Prints Quiz!
An analysis of bus crowding by street as opposed to bus route.
Can you identify an MBTA station by its boarding print?
