Tracker 2020

This edition of Tracker marks the third year this report is web-based and interactive. Tracker 2020 updates more than data – this year, all divisions updated their performance goals, or targets, and Tracker now includes targets through FY24 and the long term. While this edition of Tracker includes new measures developed for several key areas, it also reports on the impacts of the COVID-19 pandemic on MassDOT and the MBTA.

What is Tracker?

Tracker is the report card for the Massachusetts Department of Transportation (MassDOT) to our stakeholders, including state and local elected officials, DOT administrators, and all who use and rely on our network.

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A Letter from the Secretary

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Passenger with Mask at Kenmore Station

COVID-19 Impact

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Executive Summary

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MassDOT Rail



About OPMI

The Office of Performance Management and Innovation (OPMI) monitors the quality of services delivered by the Massachusetts Department of Transportation and reports results to the public.

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